Privacy policy

Kramer Privacy Policy

Last updated: December 1, 2023

M2D Labs Inc. ("M2D Labs", “Kramer”, "we", "us", or "our") is committed to protecting the privacy of users ("Users", "you", or "your") of our Kramer Compounds Platform ("Platform"). This Privacy Policy outlines how we collect, use, and disclose your personal information when you access and use the Platform.

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform.

1. Collection of Personal Information

1.1 We may collect and process the following personal information about you:

1. a) Information you provide to us when registering for an account, such as your name, email address, phone number, and business information, including the name and address of the pharmacy or compounding pharmacy you represent; b) Prescription information, including patient name, medication, dosage, and other relevant information, which is required for the proper processing of orders through the Platform; c) Information relating to transactions conducted through the Platform, such as order details, billing and shipping addresses, and payment information; d) Communications between you and other Users through the Platform; e) Any other information you choose to provide to us, such as feedback or inquiries.

1. Use of Personal Information

2.1 We use your personal information for the following purposes:

1. a) To provide, maintain, and improve the Platform and our services; b) To process orders and transactions made through the Platform; c) To facilitate communication between Users; d) To respond to your inquiries and provide customer support; e) To monitor and analyze usage and trends to improve your experience with the Platform; f) To send you updates, promotions, or other information about Kramer and the Platform; g) To prevent, detect, and investigate potential prohibited or illegal activities or violations of our Terms and Conditions; h) To comply with our legal obligations, protect our rights, or enforce our Terms and Conditions.

1. Disclosure of Personal Information

3.1 We may share your personal information with:

1. a) Other Users of the Platform, as necessary to facilitate transactions and communications between Users; b) Third-party service providers, such as payment processors, shipping companies, or technology partners, who assist us in providing, maintaining, or improving the Platform and our services; c) Legal and regulatory authorities, if required by law or in connection with legal proceedings; d) In the event of a merger, acquisition, or sale of our assets, in which case your personal information may be transferred to the new owner.

1. Security

4.1 We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

1. Access, Correction, and Deletion of Personal Information

5.1 You may access, update, or delete your personal information by logging into your account on the Platform. If you wish to delete your account, please contact us at info@usekramer.com. Please note that we may retain certain information for legal or record-keeping purposes, or as required by law.

1. Third-Party Websites and Services

6.1 The Platform may integrate with or provide access to third-party websites and services. This Privacy Policy does not apply to the collection, use, or disclosure of your personal information by such third-party websites and services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services before providing yourpersonal information to them.

1. Retention of Personal Information

7.1 We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our Terms and Conditions. When we no longer need your personal information for these purposes, we will securely dispose of or anonymize the information in accordance with applicable laws and regulations.

1. International Data Transfers

8.1 Your personal information may be transferred to and processed in countries other than Canada, where the data protection laws may differ from those in your jurisdiction. By using the Platform, you consent to the transfer, storage, and processing of your personal information in such countries in accordance with this Privacy Policy.

1. Children's Privacy

9.1 The Platform is not intended for use by individuals under the age of majority in their jurisdiction of residence. We do not knowingly collect personal information from children under the age of majority. If we become aware that we have collected personal information from a child without the consent of their parent or guardian, we will take steps to delete that information as soon as possible.

1. Changes to This Privacy Policy

10.1 We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws and regulations. We will post any changes to the Privacy Policy on the Platform, and the updated Privacy Policy will become effective upon posting. Your continued use of the Platform following the posting of changes to the Privacy Policy will constitute your acceptance of those changes.

1. Contact Information

11.1 If you have any questions, comments, or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Kramer Email: info@usekramer.com

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

12.1 We are not involved in ordering or fulfillment, we are simply a directory for finding suppliers. We do not hold or carry any inventory, we do not manufacture any product, we are simply an informational website.